Support and Trouble Shooting
Global support for fast problem resolution :
Kensington Robots – MultiLink and WFH; Kensington 6000 and 8500 stage systems; Newport PM500 stage systems
When Kensington Robots, Stages and Newport PM500 stages have problems in the field, assistance is a phone call or e-mail away. Trained technical support personnel are available to help trouble shoot problems in the field as well as with the RMA process. Support is available by e-mail and phone for initial trouble shooting. Support for detailed repair, is available on a time and material basis for phone as well as on-site support.
Kensington maintains a global group of certified partners which have Kensington Certified parts available, that support Kensington Robots, Kensington Stages and Newport PM500 Stages; for immediate shipment as well as local direct support services. Contact Kensington to be directed to a local certified support partner.
Available Support Levels
- Initial problem definition, e-mail and phone
- Detailed problem resolution, phone and on-site – Fee based
- Contract phone support – Fee based
- Contract on-site support – Fee based